Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way
The Community you will join: Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like Homes, Finance Technology Group, Finance Shared Services, Payments, Analytics, etc
The Payments (Payments Risk and Compliance Team) team’s mission is to keep the online payment ecosystem safe and optimized to enable anyone, anywhere to pay and be paid with confidence, create a world-class compliance organization and have a data driven approach to building an innovation friendly, scalable compliance program. Our goal is to ensure that Airbnb Payments can grow in a safe fashion, with risks appropriately measured and mitigated
The Difference You Will Make: Sr. Analyst supports Airbnb’s payments compliance activities. This position is responsible for managing high volumes of alerts and/or cases generated by multiple queues to satisfy processes required by AML, Economic Sanctions Enforcement and other compliance programs. This role ensures that day-to-day compliance activities relating to these programs are maintained to a high standard
A Typical Day: Review and investigate alerts or cases escalated from various sources to provide supporting documentation and narratives to aid with determining if activities are unusual or out of character
Manage large volumes of incoming cases and execute decisions under pressure of tight deadlines and regulatory time frames for TMIR
Leverage open and closed source systems to decide potential matches in the relating queues
Compile appropriate case notes and other documentation to support review, completed steps, recommended determinations, etc
Gather relevant and applicable on and off-platform data and objective information to support a subjective determination to support a case through its lifecycle
Prepare detailed reporting to support independent decisions & justification for escalations and de-escalations including extensive supporting documentation and comprehensive narratives
Assist in the assessment of potential risks, patterns and trends based on case review and investigations completed
Assist and support leadership with procedure and workflow changes that may impact multiple teams and/or regions with the support of your manager
Identify accurately and escalate compliance risks and opportunities to the Compliance Management
Your Expertise: Bachelor’s Degree or Technical Equivalent
3-5 years compliance operations experience in payments, banking, or e-commerce with 1+ years working in Sanctions and PEP screening/decisioning
Fundamental knowledge of counter terrorist financing, anti-money laundering and anti-fraud, and anti-bribery and corruption typologies related to the payments and e-commerce space
Superior communication skills both written and verbal
Strong ability to think clearly and rationally in order to understand logical connections between various data points
Strong problem solving skills with an emphasis in adaptability and resilience. ● Ability to clearly articulate complex case patterns
Ability to gather objective information and make a subjective determination and be able to defend that determination both verbally and textually
Ability to work closely and build trust with your team and other teams. ● Exceptional organization and process management ability
High level of personal integrity, interest in payments as evidenced by related work experience, proven dedication to excellence, leadership qualities and a flexible, creative, innovative approach to problem solving
Ability and desire to work in a fast-paced environment
Familiarity with SQL, excel and data querying skills is a huge preference
Our Commitment To Inclusion & Belonging : Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply
How We'll Take Care of You: Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is inclusive of allowances and is subject to change and may be modified in the future. This role may also be eligible for bonus or incentives, one or more equity programs, benefits, and Employee Travel Credits
India Annual Pay Range ₹770,000 — ₹1,020,000 INR