Our Customer Success team is at the heart of Asana’s mission to build the Agentic Enterprise, helping customers maximize value as they climb the "context ladder"—from individual task management to enterprise-wide intelligence. We are seeking a visionary and tenured leader to serve as the Head of Customer Success for APAC. Based in our Sydney office, you will lead a high-performing organization across one of our most complex regions and act as a primary architect for the "CS Org of the Future". You will drive the shift toward an AI-powered model where context-aware execution enables customers to move from "doing" work to "guiding" it
This role is based in our Sydney office with an office-centric hybrid schedule. The standard in-office days are Tuesday, Wednesday, and Thursday. Most Asanas have the option to work from home on Mondays and Fridays. If you're interviewing for this role, your recruiter will share more about the in-office requirements
What you’ll achieve Define and execute a multi-year CS strategy for APAC that accounts for the unique cultural, linguistic, and market complexities across the territory
Own the regional P&L for Customer Success, driving key performance indicators including Net Revenue Retention (NRR), Gross Revenue Retention (GRR), and customer advocacy
Champion the Agentic Enterprise mindset, consulting with C-suite executives on how to scale value through durable context and AI-led orchestration
Lead and mentor a high-performing team of CS leaders and individual contributors, fostering a culture of excellence and a "self-driving" organizational mindset
Forge deep cross-functional partnerships with regional Sales, Marketing, and Product leaders to align on account strategy and regional growth targets
Influence the global product roadmap by surfacing deep market insights from the APAC region to ensure AI capabilities meet diverse market needs About you Tenured Leadership: 5+ years of experience in Customer Success or client-facing leadership role within the SaaS industry, with a proven track record of managing large-scale regional organizations
Regional Expertise: Deep knowledge of the APAC market landscape and the ability to navigate diverse business cultures and regulatory environments
AI Visionary: Advanced understanding of "Agentic AI" and the ability to articulate how durable context and orchestration drive business value
Self-Starter & Problem Solver: A proactive leader who thrives in ambiguity and is passionate about finding innovative solutions to complex organisational challenges
Influential Partner: Exceptional ability to build consensus and influence stakeholders across global, matrixed organizations
Change Agent: Proactive problem solver who thrives in ambiguity and is passionate about building the future of how c