Asana is looking for a strategic and action-oriented Enablement Partner to join our CX Enablement team, specifically focusing on CX-wide AI and program enablement. In this role, you will lead high-impact, cross-functional initiatives that empower our Customer Experience organization to leverage AI and emerging technologies to their highest potential. You will partner closely with CX leadership to translate corporate AI goals into actionable execution plans, ensuring our teams are enabled to drive world-class customer value in an AI-first world. This role is critical to evolving our customer journey and driving operational excellence at a global scale
This role is based in our Chicago office with an office-centric hybrid schedule. The standard in-office days are Monday, Tuesday, and Thursday. Most Asanas have the option to work from home on Wednesdays. Working from home on Fridays depends on the type of work you do and the teams with which you partner. If you're interviewing for this role, your recruiter will share more about the in-office requirements
What you’ll achieve Lead the end-to-end lifecycle of complex CX AI enablement initiatives, from initial strategy and content development to global cross-functional execution
Consult with CX leadership to prioritize AI enablement initiatives that align with broader corporate strategy and overarching organizational goals
Design and facilitate diverse training experiences, including AI Foundational Enablement and AI Product enablement, ranging from interactive workshops to scalable, self-serve modules
Partner with stakeholders to build & deploy AI and program enablement driving productivity enhancements & field readiness
Establish a consistent CX AI communication "drumbeat" and roadmap to ensure regional and global teams are proficient in evolving AI capabilities
Partner with Sales Enablement and Product Marketing to influence the development of revenue-wide AI enablement materials and amplify customer-centric value narratives
Drive the evolution of the CX Customer Journey by updating AI engagement touchpoints, including consumption transition and AI consulting skills for the field
Leverage data and insights to track enablement program performance and surface recommendations that enhance productivity and field readiness
About you Experience in AI Enablement and demonstrates curiosity about AI tools and emerging technologies to drive scale and productivity across the organization
Proven experience leading high-impact, cross-functional initiatives and operational scaling in a SaaS environment for the past 4+ years
Expertise in developing structured, repeatable enablement driven from complex, high-level strategic priorities
Experience in enablement program management with a focus on business analysis an