About Checkr Checkr is building the data platform to power safe and fair decisions. Over 140,000 companies and millions of people rely on Checkr for AI verification in the moments that matter most: getting a new job, a new place to live, a car ride, childcare, even a date. Customers include Uber, Pennymac, Airbnb, Doordash, Amazon, and Anthropic
We’re a team that thrives on solving complex problems with innovative solutions that advance our mission. Checkr is recognized on Forbes Cloud 100 2025 List and is a Y Combinator 2024 Breakthrough Company
About the Role Truework, recently acquired by Checkr, provides access to crucial employment, income information, and asset information needed for mortgage loans, apartment rentals, background checks, and more. We are disrupting a $5B+ industry, dominated by legacy incumbents and outdated processes, with a better product and intense customer focus. Within Checkr, Truework operates independently, allowing rapid iteration while also being able to leverage the strengths and assets from our core business. Think of it like joining a startup within a startup! Truework is hiring a Sr Manager, Operations to lead our Manual Verifications team – an essential function that sits at the core of our business. The Manual Verifications team delivers the cornerstone to Truework’s success by delivering high-quality service and ensuring each verification is handled with accuracy and care. The team operates at the intersection of product and platform execution, managing hundreds of thousands of verifications each month
The Sr Manager will build and lead a team dedicated to servicing our core mortgage solution for the enterprise customer base This role will play a critical part in the company’s service offering, executing above industry standards in speed, accuracy, and customer experience. As a key member of the Operations department leadership team, this leader will contribute directly to defining and driving organizational strategy and achieving company-level goals
What you’ll do: Build, mentor, and scale a team of verification specialists servicing the enterprise mortgage customer base Serve as a company and product expert, representing the team and its service externally to customers Proactively manage the customer feedback loop, efficiently fielding requests and needs, and rapidly translating them into impactful solutions Develop and implement robust frameworks and processes to consistently meet and exceed the high standards of Checkr’s customers Design and facilitate training programs on quality protocols, operational workflows, product offerings