At Collective Health, we’re transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology, compassionate service, and world-class user experience design
Collective Health is expanding its Customer Experience team! We believe health benefits should be simple, accessible, and technology-driven. But moreover, we believe healthcare should be grounded by the people that it serves. To accomplish this, we are reimagining the operational core of health insurance. We are seeking leaders to help deliver on this vision
We are looking for a Data and Reporting Analyst to help further develop and measure the customer experience delivered by our Customer Experience teams. In this role, you will work closely with the Customer Experience team, serving as a thought partner in coordinating and collaborating internally on the design, execution, and measurement of our customer experience. You will be responsible for driving the data and reporting strategy to help achieve our customer experience operational strategy
What you'll do: Data Analysis: Perform in-depth data analysis, interpreting complex datasets, identifying trends, and extracting actionable insights to support strategic decision-making. Guide users on visualization and data analysis best practices
Reporting Solutions: Design and develop sophisticated reports, dashboards, and visualizations primarily using Google’s Looker data analytics platform. Experience with data analysis tools like Looker, Excel/Gsheets, Tableau, Power BI, or similar platforms is also valuable
SQL Knowledge: Write efficient SQL queries to retrieve and analyze data from various databases/data sources, ensuring data accuracy and reliability
Data Modeling: Implement efficient Looker LookML data models to integrate multiple data sources and create unified datasets for analysis and reporting
Data Validation: Ensure the accuracy and reliability of data by conducting thorough data validation and reconciliation processes
Performance Optimization: Enhance the performance of reports and Looker data models, optimizing data retrieval and processing
Strategic Business Partner: Serve as a consultative partner to CX leadership, translating high-level business goals into data strategies. You will facilitate discovery sessions, manage stakeholder expectations, and proactively advise on how data can solve operational challenges
Business Requirements: Collaborate with stakeholders to gather and document business requirements, translating them into actionable data solutions. Become a subject matter expert and consulting partner for our stakeholders. Partner with customer experience leadership to define key performance indicators (KPIs) that directly impact operational strategy
Data Presentation: Present findings and insights to non-technical audiences in a clear and compelling manner, enabling informed decision-making
Process Improvement: Identify opportunities to streamline data analysis and reporting processes, implementing best practices to improve efficiency
Data Governance: Uphold data governance, quality, and security standards, ensuring data compliance and confidentiality
Additional project work as assigned
To be successful in this role, you'll need: Proven experience (3-5 years) as a Data Analyst, Reporting Analyst, or in a similar role
Advanced proficiency in data analysis and visualization tools (Google Looker / LookML is strongly preferred). Candidates with equivalent proficiency in tools such as Tableau, Power BI, or equivalent will also be considered if they have a strong aptitude for learning looker quickly
Strong analytical and problem-solving skills, with the ability to translate data into actionable insights
Experience with data integration and data modeling to consolidate data from various sources
Excellent SQL skills to retrieve and manipulate data efficiently
Knowledge of data visualization best practices, enabling effective communication of insights
Strong attention to detail and a commitment to data accuracy
Ability to work independently and collaboratively within a team environment
Exceptional interpersonal communication and presentation skills, with the ability to convey technical information to non-technical stakeholders
Pay Transparency Statement This is a hybrid position based out of our Lehi or Plano offices, with the expectation of being in office at least three weekdays per week
#LI-hybrid The actual pay rate offered within the range will depend on factors including geographic location, qualifications, experience, and internal equity. In addition to the salary, you will be eligible for 35,000 stock options and benefits like health insurance, 401k, and paid time off
Learn more about our benefits at https://jobs.collectivehealth.com/benefits/
Lehi, UT Pay Range $76,800 — $96,000 USD Plano, TX Pay Range $84,480 — $105,600 USD Why Join Us? Mission-driven culture that values innovation, collaboration, and a commitment to excellence in healthcare Impactful projects that shape the future of our organization Opportunities for professional development through internal mobility opportunities, mentorship programs, and courses tailored to your interests Flexible work arrangements and a supportive work-life balance We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance, please contact recruiting-accommodations@collectivehealth.com
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