GAQ426R304 About the role: As IT Executive Support, you will be the primary technical partner for Databricks senior leadership. You will own the executive support experience, delivering seamless, white-glove service to C-level executives, SVPs, and their assistants. This role requires anticipating needs, enabling productivity, and resolving issues with minimal disruption, demanding a blend of deep technical expertise, strong interpersonal skills, and composure in high-pressure situations
This role requires in-office presence at our Mountain View HQ on certain days, with potential travel to San Francisco as needed
The Impact You Will Have: Serve as the dedicated IT point of contact for Databricks C-suite and executive assistants, ensuring rapid and accurate resolution of technical issues
Lead executive support with a proactive mindset: anticipating needs, identifying trends, and creating solutions before problems arise
Take ownership of high-priority escalations from Tier 1 helpdesk teams and drive them to resolution while also providing hands-on support for devices, A/V setups, meetings, events, and onsite conference rooms
Document best practices and solutions in our Confluence knowledge base to enable knowledge sharing and continuous improvement
Partner with IT specialists and IT engineering teams to deploy tools and services that enhance executive productivity and collaboration
Prioritize, manage, and close tickets efficiently while identifying opportunities for process and experience improvements
What We Are Looking For: 5+ years of experience in IT support, with at least 2+ years directly supporting executive leadership (C-level or VP+) in a fast-paced or high-growth environment
Proven Executive Support Experience: Demonstrated experience providing dedicated, "white-glove" IT support to C-level executives and their direct staff, with a focus on resolving issues quickly and calmly in high-pressure, high-visibility situations
Advanced Okta Administration: Deep experience in Identity and Access Management (IAM) beyond basic helpdesk tasks (e.g., password/MFA resets)
Proven ability to build, map, and troubleshoot complex group rules using Okta Expression Language
Hands-on experience configuring and managing SSO (SAML/SCIM) application integrations and troubleshooting push groups
Experienced Endpoint & OS Management: Expertise in supporting and troubleshooting mixed-OS environments (macOS, Windows, iOS, Android)
Experience with endpoint management (MDM) tools for device imaging, configuration, and security
Ability to diagnose and explain complex, cross-device ecosystem issues (e.g., interoperability problems between a laptop and mobile phone)