CSQ426R137 Databricks is looking for a Senior Technical Solutions Manager to grow, lead and manage the Technical solutions engineers and support teams in India. The Senior Technical Solutions Manager is responsible for building and managing a regional team of technical experts focused on resolving highly complex and long-running support tickets raised by Databricks customers while overseeing the Support operations
Impact you will have: Build and manage a team of Technical Solution Engineers Provide coaching and mentorship to the engineers Identify and implement process improvements to meet or exceed regional performance KPIs
Establish training plans and subject matter expertise within the team
Drive support escalations and establish cross-functional collaboration to manage and resolve issues
Be a player-coach and provide technical leadership to the regional support team
Coordinate with Sales and field teams to address account-level concerns and drive adoption and usage of the Databricks platform
Define quarterly goals and track them to completion to drive team growth and personal development
Scale the organization by developing processes and guidelines that promote operational efficiency Demonstrate a true sense of ownership and coordinate action items with engineering and escalation teams to achieve timely resolution of customer issues
Perform risk assessments and be a hands-on leader What we are looking for: Minimum 15 years of experience in the Tech Industry - SaaS Support, building, testing, and maintaining Minimum 6+ years of managerial experience, leading a team of at least 6+ technical support engineers Proven experience working with cloud native applications/SaaS (AWS, Azure, GCP), big data platforms, or Apache Spark ™ in a technical capacity Demonstrated experience in a customer-facing role managing a large regional team of technical support engineers
Excellent analytical and troubleshooting skills
Excellent customer facing, verbal and written communication skills A team-oriented attitude and a high degree of comfort working in a startup environment Hands-on experience in systems troubleshooting, networking, and Linux fundamentals, JVM troubleshooting, debugging of Java applications is preferred About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original crea