P-1515 At Databricks, we are passionate about enabling data teams to solve the world’s toughest problems — from making the next mode of transportation a reality to accelerating the development of medical breakthroughs. We do this by building and running the world’s best data and AI infrastructure platform so our customers can use deep data insights to improve their business. Founded by engineers — and customer obsessed — we leap at every opportunity to tackle technical challenges, from designing next-gen UI/UX for interfacing with data to scaling our services and infrastructure across millions of virtual machines. And we're only getting started
As a Backline Technical Solutions Engineer you will help our customers to be successful with the Databricks platform by resolving important technical customer escalations and working closely with the frontline support team. You will be the technical bridge between support and engineering and the first line of defense for engineering. You will ensure that all issues are vetted by you before it reaches the engineering team. You will report to the Manager of the Backline Engineering Team
The impact you will have: Troubleshoot and resolve complex customer issues related to the Databricks Platform by analyzing the core component metrics and logs
Provide suggestions and best practice guidance for improving performance in customer-specific environments and providing product improvement feedback
Help the support team with detailed troubleshooting guides and runbooks
Contribute to automation and tooling programs to make daily troubleshooting efficient
Partner with the engineering team and spread awareness of upcoming features and releases
Identify and contribute supportability features back into the product
Demonstrate ownership and coordinate with engineering and escalation teams to achieve resolution of customer issues and requests
Participate in weekend and weekday on-call rotation
What we look for: 12+ years of industry experience Experience with supporting Java, Scala or Python based applications
Expert in scripting using Python or Shell
Comfortable with black box troubleshooting
Experience troubleshooting issues related to "Distributed Big Data Computing" environment
Experience with SQL-based database systems
Experience in Linux and network troubleshooting is required
Experience with AWS, Azure or GCP related services
Bachelor's degree in Computer Science or a related field is required About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortun