CSQ327R29 The Senior Engagement Manager is a trusted advisor within the Professional Services organization to account teams and customers in Latin America (LATAM) for successful implementation and value realization. You will independently lead large, complex, cross-functional programs with minimal oversight, navigating ambiguous scenarios to drive significant impact on your assigned accounts
The impact you will have: Strategic Leadership: Independently scope and lead large, complex initiatives with multiple workstreams and diverse stakeholders
Advanced Selling: Drive the full-cycle sales of standard and customized Professional Services & Training (PS&T) programs, pulling in best practices for Centers of Excellence (CoEs) and migrations
Account Growth: Identify and pursue upsell and cross-sell opportunities within existing customers to meet or exceed revenue targets
Cross-Functional Alignment: Partner with Sales and GTM teams to prioritize regional PS&T targets aligned with growth goals
Customer Sentiment: Proactively monitor customer sentiment and take corrective actions or escalate to ensure high satisfaction
What we look for: 7-10 years running a Professional Services line of business
10+ years in senior customer-facing roles with a mix of influencing and execution
Deep understanding of PS&T offerings, including Partner funding programs (Microsoft, AWS, Google)
Strong knowledge of Databricks architecture, competitors, and migration benefits
Proven track record of managing large-scale program plans and service delivery
Ability to travel up to 25-50% as required
About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on Twitter , <a style="color: rgb(255, 54, 33);" href="https://www.linkedin.com/company/databricks" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/databricks&source=gmail&ust=17002