CSQ327R199 The Resource Manager is a strategic business partner for the Customer Success and Services organization, ensuring that our customers are matched with relevant talent and expertise to solve the world's toughest problems
The primary responsibility of the Resource Manager is to manage resourcing for all potential and assigned projects. This position requires the individual to determine personnel requirements, provide ongoing support to project managers, and collaborate on resource management with multiple teams within our organization. The resource manager will be someone who can accurately assess resource needs and provide sufficient capacity to realize project goals
The impact you will have: Demonstrates a passion for the job and leads by example by putting Databricks and our customers first to achieve the delivery mission
Ensure that resources are identified, assigned, prepared, and able to engage as planned to drive transparency of the resourcing workflow and status from pipeline to opportunity close and project start
Ensure customers receive timely access to relevant talent and expertise to deliver their data and AI projects
Drive resolution of delivery challenges, address resource contentions, and manage expectations
Gain a deep understanding of our people, their unique skills, experience, and individual development plans
Pro-active engagement of our preferred delivery partners ensures they can serve relevant resource requests
Remediation of resourcing clashes and unforeseen events
Data-driven analysis of resource productivity, utilization, and demand forecasting
What we look for: Minimum of 5 years of experience in resource management for a Professional Services and Education Services line of business
Exceptional organizational, project management, and time-management skills
Salesforce and FinancialForce PSA experience is a plus
Excellent interpersonal and communication skills
In-depth knowledge of applicable labor laws
Willingness to travel for partner and business meetings within Asia Pacific when required About Databricks Databricks is the data and AI company. More than 10,000 organizations worldwide — including Comcast, Condé Nast, Grammarly, and over 50% of the Fortune 500 — rely on the Databricks Data Intelligence Platform to unify and democratize data, analytics and AI. Databricks is headquartered in San Francisco, with offices around the globe and was founded by the original creators of Lakehouse, Apache Spark™, Delta Lake and MLflow. To learn more, follow Databricks on <a style="color: rgb(255, 54, 33);" href="https://twitter.com/da