We are Datadog's in-house product experts. The Technical Solutions team enables Datadog’s worldwide growth by educating potential clients and ensuring that existing customers are happy and successful. As a Technical Account Manager 2 (TAM 2), you’ll serve as a trusted advisor to our strategic customers, accelerating their adoption of the Datadog platform and enabling long-term success. TAM 2s bring deep technical expertise, refined customer skills, and consultative insight into how monitoring, observability, and DevOps practices translate to business value
At Datadog, we place value in our office culture—the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work-life harmony that best fits them
What You’ll Do: Act as a technical advisor to 3 primary enterprise accounts, ensuring successful product adoption and effective usage of the Datadog platform
Lead enablement and adoption sessions across core product areas tailored to your customer’s architecture and business needs
Analyze customers’ IT Operations environments and workflows to recommend configuration, product usage, and performance improvements
Deliver technical business reviews, health checks, and account maturity assessments, contributing to customer QBRs with impactful recommendations
Escalate product issues appropriately and advocate for your customers’ needs with Datadog’s Product and Engineering teams
Create executive-level summaries and insights that tie platform usage to business outcomes
Participate in internal TAM strategy sessions and contribute to team learning through feature presentations, case studies, or best-practice sharing Who You Are: You have 2+ years of experience in a technical customer-facing role (TAM, Solutions Architect, SRE, DevOps Engineer, or similar) within the cloud or observability space
You’re confident with at least two public cloud platforms (e.g. AWS, Azure, GCP) and have hands-on experience with infrastructure or application monitoring
You’re familiar with scripting or automation tools (e.g. Python, Bash, Terraform, Chef/Puppet)
You have working knowledge of CI/CD pipelines and containerization tools (e.g. Jenkins, GitLab, Docker, Kubernetes)
You excel at communicating technical concepts to both technical and non-technical stakeholders, and can adapt your style for individual contributors or exec audiences
You’re able to work with minimal guidance on customer enablement, issue triage, and product adoption strategies
You are comfortable traveling up to 25–30% of the time as needed (via auto, air, or train)
Previous experience using Datadog or other cloud monitoring tools is a strong plus Datadog values peop