Discord is used by over 200 million people every month for many different reasons, but there’s one thing that nearly everyone does on our platform: play video games
Over 90% of our users play games, spending a combined 1.5 billion hours playing thousands of unique titles on Discord each month. Discord plays a uniquely important role in the future of gaming. We are focused on making it easier and more fun for people to talk and hang out before, during, and after playing games
Discord's Privacy team handles the user-facing side of privacy at scale — processing complaints, supporting investigations, and preparing materials that feed into regulatory engagements. In this role, you'll work from established playbooks to manage a steady volume of incoming privacy requests, support the team's investigation workflows, and serve as an escalation point for the BPO contractors who handle initial queue triage. You'll report to our Senior Manager, Privacy and work closely with a privacy contractor and the DPO on the team's day-to-day operations
This is a high-execution role. You don't need to be a privacy expert, but you do need to be organized, detail-oriented, and comfortable managing a consistent volume of case work — including some that supports engagements with regulators
This is a 5-month temporary position
What You'll Be Doing Handle privacy complaints submitted by users, working from established intake and response workflows
Support investigations into user claims by gathering relevant account information, summarizing findings, and preparing documentation for escalation to senior team members or outside counsel
Serve as the escalation point for BPO contractors handling initial queue triage, reviewing flagged items and determining next steps
Assist in preparing supporting materials for regulatory inquiries and responses to data protection authorities
Maintain queue tracking and case documentation so the broader team has clear visibility into status and volume
Flag patterns or emerging issues to the Senior Privacy Analyst for review
What You Should Have 1.5+ years of experience in trust and safety, legal response, privacy operations, or a similar high-volume case-handling role
Strong ability to follow established playbooks and apply consistent judgment across a high volume of similar requests
Clear, concise written communication — your escalations should give the person receiving them exactly what they need, no more
Comfort working independently on well-defined workflows while knowing when to flag something that needs a second set of eyes
Strong attention to detail and written communication skills
Strong ability to handle sensitive user data and complaints in a professional and discreet mann