About EarnIn As one of the first pioneers of earned wage access, our passion at EarnIn is building products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. Our community members access their earnings as they earn them, with options to spend, save, and grow their money without mandatory fees, interest rates, or credit checks
We’re fortunate to have an incredibly experienced leadership team, combined with world-class funding partners like A16Z, Matrix Partners, DST, Ribbit Capital, and a very healthy core business with a tremendous runway. We’re growing fast and are excited to continue bringing world-class talent onboard to help shape the next chapter of our growth journey
WHY this role exists EarnIn’s community members rely on our products to perform consistently, respond promptly, and instill trust. Reliability goes beyond infrastructure; it shapes the customer experience. Product teams must deploy rapidly, but they must also develop systems that are observable, resilient, easy to operate, and safe to update
This role exists to elevate the reliability of EarnIn’s production systems while empowering engineering teams to advance swiftly with assurance. As a Senior Site Reliability Engineer, you will spearhead reliability enhancements that fortify services, streamline incident management, and foster sustainable on-call practices
This role can be remote anywhere in Mexico, or Hybrid with 2+ days a week in our Mexico City office
HOW you will create impact Act as a senior technical owner for reliability initiatives. Collaborate across systems, teams, and failure modes to strengthen how EarnIn designs, observes, deploys, and manages production services
You will combine software engineering fundamentals with reliability thinking. Rather than just responding to incidents, you will apply lessons learned to improve systems, alerts, runbooks, and ownership, reducing repeat failures
Leverage AI-assisted engineering practices, such as machine learning monitoring tools and anomaly detection systems, to minimize operational toil, accelerate investigations, refine infrastructure workflows, and enable teams to analyze production behavior more effectively
Mentor engineers and coach product teams to embed reliability practices that clarify, streamline, and safeguard their services
WHAT you will own Reliable system design Engineer and refine systems focusing on resilience, graceful degradation, capacity, and understanding failure modes
Collaborate with engineering teams to surface and address reliability risks durin