About Flexport: At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year
The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us
The Role: We are looking for a Staff Product Manager for the Merchant Experience Platform within our Omnichannel Fulfillment division. As the PM for this critical platform, you will define and deliver a world-class, seamless merchant experience across the entire journey, from self-serve onboarding and platform configurations to transparent billing and effortless payments. Your mission is to build a fast, intuitive, and reliable platform that serves as the single source of truth for our merchants and powers their success across our logistics ecosystem
Key Responsibilities: Platform Vision & Strategy: Define the multi-year roadmap for the Merchant Experience Platform, encompassing onboarding, integrations, configuration, billing, and payments
End-to-End Merchant Journey: Own the experience flow from a merchant's first interaction, through system configuration and data setup, to their ongoing financial transactions and reporting
Merchant System Integration Strategy: Drive the strategy for seamlessly integrating with external merchant technologies, including ERP systems (like NetSuite) and e-commerce platforms, ensuring robust data exchange and workflow integrity
Billing & Payments Automation: Drive the strategy and execution for automated payment solutions, revenue recognition, and reliable financial reporting
Cross-Functional Leadership: Partner with Engineering, Finance, Operations, and Sales to ensure a friction-less merchant journey and accurate financial outcomes
Product Leadership & Mentorship : Act as a subject matter expert who coaches and mentors Senior and IC PMs on complex systems thinking, financial modeling, and platform architecture design
Minimum Qualifications: Experience: 8+ years in Product Management, preferably within Logistics Tech, SaaS Integrations, Fintech
Technical Proficiency: Deep understanding of APIs, ERP integrations, and financial reconciliation workflows
Systems Thinking: You can map out how a physical action in a warehouse triggers reconciliation with a merchant system or triggers a financial event for billing
Analytical Rigor: Proven ability to conduct deep quantitative analysis, create complex data models, and use data to diagnose root causes and quantify business impact
Problem-Solving Grit: Logistics is messy. You need the ability to find elegant, automated solutions for edge cases and "broken" data
Communication: The ability to explain complex financial logic to a software engineer and high-level business impact to a CFO
Demonstrated ability to drive results in complex, regulated industries (Logistics, Fintech, Healthcare, etc.)
Experience owning a product roadmap and delivering measurable business impact (e.g., revenue growth, efficiency gains)
Why This Challenge Matters: The Merchant Experience Platform is the gateway to Flexport's logistics ecosystem. By owning the entire journey—from an effortless onboarding and configuration process to reliable, transparent billing and payments—you are directly impacting Flexport’s bottom line, driving merchant adoption, and removing the friction that holds global trade back
Bonus Points if you have: Experience with NetSuite, Stripe, or high-volume transactional billing systems
Why Flexport: At Flexport, we’re building the future of global trade. Our product team is at the heart of this transformation, driving solutions that have a direct impact on our customers and the logistics industry. We foster a culture of innovation, inclusivity, and continuous learning, giving you the opportunity to work on meaningful, impactful projects while supporting your professional growth
What's in it for you? An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment Competitive salary and equity options Daily catered lunches, breakfast, snacks and soft drinks available in our office on daily basis Comprehensive health and wellness benefits
Equity program: every team member becomes a shareholder, aligning our success with yours. As a private company in a multi-trillion dollar industry, you have a direct stake in our collective growth and success
Collaborative, inclusive, and diverse work culture
Flexport is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, or veteran status
#LI-hybrid Commitment to Equal Opportunity At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law
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