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Why You Should Join the Orchestrate Group The Orchestrate group is responsible for how Klaviyo customers design, execute, and understand their customer communications across channels. This includes both Flows (automated journeys) and Campaigns (one-time sends) —the core surfaces where over 170,000 brands engage their audiences
As the Senior Engineering Manager for Orchestrate, you will lead multiple teams responsible for the creation, configuration, execution, and performance insights of these experiences. You’ll play a critical role in shaping the future of multi-channel orchestration—spanning email, SMS, push, and emerging channels—while ensuring our systems scale with the growing needs of our customers
This is a highly cross-functional and high-impact leadership role. You will partner closely with Product, Design, Data, and other Engineering leaders to define strategy, drive execution, and build a cohesive platform that powers billions of customer interactions
How You Will Make a Difference Lead and scale multiple engineering teams responsible for Flows and Campaigns configuration, orchestration, and reporting experiences Set technical and organizational direction for Klaviyo’s orchestration platform, including multi-channel delivery, personalization, and scheduling systems Own execution across teams : drive planning, align dependencies, and ensure high-quality delivery across complex, cross-team initiatives Shape the architecture of core orchestration systems, prioritizing scalability, reliability, and extensibility across services and shared platforms Partner with Product and Design leadership to define long-term vision and translate it into intuitive, high-impact customer experiences Drive consistency across Flows and Cam