At Klaviyo, we value the unique backgrounds, experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If you’re a close but not exact match with the description, we hope you’ll still consider applying. Want to learn more about life at Klaviyo? Visit klaviyo.com/careers to see how we empower creators to own their own destiny
About the Role The Director, Professional Services, EMEA leads our Professional Services business in the region. You own the performance and development of our EMEA Implementation Consultants, Solution Architects, and Deliverability Strategists — delivering enterprise-level services and the kind of impact, customer experience, and sustained growth that defines a strategic partner. You partner with each global function leader to uphold global fidelity across AMER, EMEA, and APAC while bringing the regional judgment that makes services land for EMEA customers
You are equally a GTM leader and the Professional Services voice in EMEA's commercial conversations — partnering with Sales to drive services attach and with Customer Success to drive customer growth across the lifecycle through PSSP, Expert Services, and post-implementation engagements. You are credible on services value, fluent in solution selling, and accountable for the region's services pipeline, attach, and renewal performance
You report to the Global Director of Professional Services and operate as a peer to the global function leaders for Implementation Consulting, Solution Architecture, and Deliverability Strategy — together scaling Professional Services as a disciplined, growth-enabling business. You are a Professional Services business owner, not a project leader: credible with customers, sharp on services economics, and accountable for the outcomes that compound — delivery excellence, attach growth, referenceable customers, and a team that scales without losing the bar
How You'll Make a Difference Lead and develop the existing EMEA Professional Services team — Implementation Consultants, Solution Architects, and Deliverability Strategists — setting the regional performance standard and development culture; partner with each global function leader on future hires to uphold role craft, delivery standards, and the bar that lifts the team