At Lyft, our purpose is to serve and connect. We aim to achieve this by cultivating a work environment where all team members belong and have the opportunity to thrive
Flexdrive is a subsidiary of Lyft that works together with Lyft teams to realize our shared mission
Flexdrive builds the operational backbone for the future of mobility. As a leader in fleet management and a Lyft subsidiary, we're extending our expertise into autonomous vehicle (AV) infrastructure — managing the physical operations that keep AV fleets safe, available, and performing at scale. Our Nashville depot is the first proof point in a multi-market expansion, and we're building the leadership team to sustain and scale it
Reporting to the Director, Field Operations, Flexdrive is seeking a Senior Manager, AV Operations to lead a portfolio of AV markets. This role sits between the Director and the Operations Managers — translating strategic direction into field execution, developing the Operations Manager layer, and ensuring operational performance is consistent, safe, and scalable across markets
This is a role for a senior operational leader who leads from the front — running a multi-market program with precision, holding a high bar across a team of managers, and owning the AV Partner relationship at a program level. The operational framework, safety programs, and partner protocols are established, and this leader's first job is executing within them at a high standard. As we scale, this role will also take on program-building scope — translating operational experience into repeatable systems and supporting new market readiness. You will be accountable for fleet readiness, team performance, safety compliance, and the operational health of every market in your portfolio
Responsibilities: Multi-Market Operational Leadership Portfolio Performance Ownership: Deliver consistent fleet readiness and demand targets across a portfolio of markets — holding Operations Managers accountable to outcomes, aligning team execution to organizational goals, and acting quickly to close performance gaps before they compound
Operational Standards & Consistency: Drive adherence to established SOPs, safety standards, and partner compliance requirements across all markets — ensuring consistent, high-quality execution and elevating performance through your Operations Manager team
Safety-First Leadership: Set and model a non-negotiable safety standard across all markets. Ensure incident response protocols are executed correctly at every site, escalations are handled with rigor, and safety documentation meets partner and regulatory requirements
Operational Continuity: Sustain 24/7 operational continuity across markets — identifying systemic risks before they become outages, ensuring Operations Managers have