Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk
Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications
Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost
Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure
In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on expert who can rapidly learn the Auth0 platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods
This role is for the Okta EMEA Professional Services team, focusing on helping Okta customers in the region successfully deploying and implementing our Auth0 product
What you'll do: Work hands on with Auth0 customers, primarily in a post-sales role, to provide innovative consulting services
Gather, analyze, and document post-sales requirements
Communicate to customers and partners at the technical and/or functional level appropriate for the situation
Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction
Be prompt and deliver high quality service and leadership to align with customer goals and requests
Manage project scope, schedule, status, and documentation
Mentor and train customers on the service
Act as a liaison between Customers and Product Management to drive product development
Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues
Interact with management and other roles within the customer organization and Okta
Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
Perform hands on technical design, configuration, and troubleshooting of the Okta service
Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction
Manage multiple concurrent deployment projects
Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect
While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers
Utilize knowledge of typical enterprise identity life cycle management processes and standards
Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations
May provide mentoring, guidance, and expertise to less experienced team members
Ensure quality and time management processes are followed by the team (e.g., change controls, time tracking)
Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement
Who you are : 7+ years experience as a technical consultant delivering solutions to external customers
Experience with technologies and protocols to support identity federation and robust access control models (e.g., OAuth, OpenID Connect, SAML 2.0, WS-Federation)
Software development experience (Node.js, Java, Ruby, .Net, PHP, REST/JSON, etc)
Experience with JavaScript / Typescript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.)
Some knowledge of enterprise web technologies, security and cutting-edge infrastructures
Ability to work independently and multi-functionally supporting the development of client work you're doing
Knowledge of typical enterprise identity life cycle management processes and standards
Ability to multi-task and manage multiple customer engagements is a requirement
Able and willing to be a hands-on contributor
Superb communication skills, including issue tracking, triaging and crisis management
Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards
Education: A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required
Okta Certified Developer - Customer Identity Cloud will be a plus
CISSP, CISM or an IAM-related certification is a plus
Nice to have: Experience in designing and implementing security and identity management solutions to support critical systems and business programs
Experience with Node.js runtime environment
Mobile development experience preferred (iOS and Android)
#LI-RB4 P23915_3275547 #LI-Hybrid The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws
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