Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk
What you'll be doing Design, build, and evolve intelligent customer experience solutions that integrate Salesforce CRM with AWS services and modern generative AI capabilities
Develop AI-powered experiences using Amazon Bedrock, LangChain, and modern LLM integration patterns to create context-aware, scalable, and customer-facing solutions
Build robust backend services and integrations to support customer workflows, including LLM orchestration, prompt workflows, RAG pipelines, and other generative AI features
Design and deliver complex customer experience initiatives from technical discovery through production deployment, ensuring scalability, reliability, and maintainability
Develop and refine prompt engineering strategies, grounding approaches, and AI interaction patterns that improve the quality, relevance, and safety of customer-facing AI experiences
Design and implement resilient APIs, event-driven integrations, and backend services that connect Salesforce, AWS platforms, internal systems, and external applications
Drive engineering excellence through strong CI/CD practices, using GitHub, Gearset, and deployment automation to support reliable and efficient releases
Champion observability, operational excellence, and production support practices to ensure enterprise-grade reliability, performance, and supportability of customer-facing systems and AI services
Participate in technical decision-making across architecture, integration design, AI/ML tooling, scalability, security, and long-term platform evolution
Partner closely with product managers, designers, architects, security, data, and infrastructure teams to ensure solutions are aligned, secure, reliable, and enterprise-ready
Collaborate effectively in a Scrum-based Agile environment, using Jira and Confluence to drive execution, document decisions, and maintain delivery transparency
Evaluate emerging AI/ML technologies, frameworks, and engineering patterns, and apply them pragmatically to improve customer experience and operational efficiency
What you'll bring to the role 3+ years of professional software engineering experience, with at least 3+ years in customer-facing platforms, enterprise integrations, or CRM-driven