Secure Every Identity, from AI to Human Identity is the key to unlocking the potential of AI. Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era. This work requires a relentless drive to solve complex challenges with real-world stakes. We are looking for builders and owners who operate with speed and urgency and execute with excellence
This is an opportunity to do career-defining work. We're all in on this mission. If you are too, let's talk
COMPANY DESCRIPTION: Okta is the foundation for secure connections between people and technology. By harnessing the power of the cloud, Okta allows people to access applications on any device at any time, while allowing for strong security protection. The Okta service integrates directly with an organization’s existing directories and identity systems, as well as 6,500+ applications
Because Okta runs on an integrated platform, organizations can implement Okta quickly at large scale and low total cost
Thousands of customers, including Adobe, Allergan, Chiquita, LinkedIn, and Western Union, trust Okta to help their organizations work faster, boost revenue, and stay secure
To learn more about Okta, visit https://www.okta.com
JOB PURPOSE: In this role, you will be tasked with providing hands-on implementation and deployment services to our customers. We are looking for an experienced, enthusiastic and hands-on leader who can rapidly learn the Okta platform, our technology and the value proposition that we bring to customers of all sizes. You will lead multiple concurrent customer deployment projects with the number one goal to ensure long-term customer success. Additionally you will engage with the full Customer Success team in order to assure a smooth transition post-deployment to the support/maintenance phases. Finally, you will also be responsible for the continuous improvement of delivery processes and methods
Duties and responsibilities: Work hands on with Okta customers, primarily in a post-sales role, to provide innovative consulting services
Gather, analyze, and document post-sales requirements
Communicate to customers and partners at the technical and/or functional level appropriate for the situation
Be dedicated to providing excellent design and deployment solutions resulting in extraordinary customer satisfaction
Be prompt and deliver high quality service and leadership to align with customer goals and requests
Manage project scope, schedule, status, and documentation
Mentor and train customers on the service
Act as a liaison between Customers and Product Management to drive product development
Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues
Interact with management and other roles within the customer organization and Okta
Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
Perform hands on technical design, configuration, and troubleshooting of the Okta service
Shape and Influence Okta’s growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction
Manage multiple concurrent deployment projects
Apply knowledge of technologies and protocols to support identity federation and robust access control models, such as SAML 2.0, WS-Federation, OAuth, and OpenID Connect
While providing customer service, apply knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
You will use your SaaS deployment experience with applications such as Salesforce, Box, Office 365, Workday and HR as master for identities
Apply software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc) when working with customers
Utilize knowledge of typical enterprise identity life cycle management processes and standards
Apply experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) when working on customer integrations
May provide mentoring, guidance, and expertise to less experienced team members
Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
Commit to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement
25% future travel required to customer sites
Qualifications: 5+ years experience as a technical consultant delivering solutions to external customers
Software development experience (Java, Ruby, .Net, PHP, REST/JSON, etc)
Some knowledge of enterprise web technologies, security and cutting-edge infrastructures
Experience with JavaScript and one of the major JavaScript MVC frameworks (Backbone, Angular, Ember, React, etc.) Familiar with API management using Mulesoft, Axway or Apigee preferred
Ability to work independently and multi-functionally supporting the development of client work you're doing
General knowledge of cloud architectures as well as complex enterprise on-premise IT landscapes
Knowledge of typical enterprise identity life cycle management processes and standards
SaaS deployment experience: Salesforce, Box, Office 365, Workday and HR as master for identities preferred Ability to Multi-task and manage multiple customer engagements is a requirement
Able and willing to be a hands-on contributor Superb communication skills, including issue tracking, triaging and crisis management
Experience in Process Improvement, Decision-making, Managing Processes, Planning, Analyzing Information and Developing Standards Nice to have: Experience in designing and implementing security and identity management solutions to support critical systems and business programs Experience with technologies and protocols to support identity federation and robust access control models (e.g., SAML 2.0, WS-Federation, OAuth, OpenID Connect)
AD and LDAP experience is preferred Experience with popular AI tools (e.g. Gemini, Claude, ChatGPT, etc.) Problem Solving: Exhibits confidence and an extensive knowledge of emerging industry practices when solving business problems
Asks probing questions to elicit facts and clarify a situation
Identifies critical issues with ease
Engages appropriate resources to obtain information, seek suggestions and acquire assistance
Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets
Communication: Communicates with internal and external customers and all levels of management
Effectively communicate technical information to non-technical audiences
Delivers informative, well-organized presentations
Understands how to communicate difficult/sensitive information thoughtfully
Uses active listening skills to figure out and understand the customer's business goals, objectives and priorities
Team and Customer Interaction: Facilitates effective team interaction
Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers
Continually seeks opportunities to increase customer satisfaction and deepen client relationships
Manages client expectations effectively
Education: A Bachelor's degree (or equivalent) in Computer Science, Information Technology or related discipline required
#LI-Remote P6818 The OTE range for this position for candidates located in the San Francisco Bay area is between: $176,000 — $264,000 USD Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us
The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between: $157,000 — $235,000 USD The Okta Experience Supporting Your Well-Being Driving Social Impact Developing Talent and Fostering Connection + Community We are intentional about connection. Our global community, spanning over 20 offices worldwide, is united by a drive to innovate. Your journey begins with an immersive, in-person onboarding experience designed to accelerate your impact and connect you to our mission and team from day one
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws
If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation
Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice
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