Hi, we're Oscar. We're hiring a Senior Analyst to join our Authorization Services Design and Configuration team
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family
About the role: You will be the architect of our medical management operations. In this role, you will design, configure, and optimize the workflows and business rules within our Utilization Management (UM) system to ensure seamless authorization processing. You will translate complex business requirements into automated logic, handle internal escalations to identify root causes and remediation pathways, and act as a subject matter expert to educate cross-functional partners on how our systems drive care decisions
This is a technical and operational role that requires a systems thinker with a collaborative mindset who enjoys solving complex, systems level problems
You will report into the Associate Director of Authorization Services
Work Location: This position is based in our Tempe, Arizona office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule. #LI-Hybrid Pay Transparency: The base pay for this role is: $67,813 - $89,004 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses
Responsibilities: Manage the configuration and maintenance of authorization workflows, rulesets, and automations within the UM platform
Translate business requirements into precise technical specifications, ensuring that business rules and logic are accurately represented, tested, and implemented
Investigate and resolve cross-functional escalations by performing root cause analysis on system behavior and configuration gaps
Proactively identify "friction points" in the authorization process and document formal opportunities for workflow improvement and automation
Act as the primary subject matter expert for the UM system, educating internal teams (Product, Clinical, Regulatory) on how configuration impacts operations and supports business needs
Develop testing protocols and execute test scenarios to validate expected system behavior and configuration accuracy. Lead corrective activities when system behavior deviates from expectations
Manage assigned caseloads and project tasks through effective dashboard management and prioritization
Maintain clear, comprehensive documentation of all business rules, technical specs, and workflow designs
Other duties as assigned Requirements: 2+ years of experience in system configuration, business rules management, or technical workflow design
2+ years of experience in a technical/operational role involving root-cause analysis and data troubleshooting
Intermediate to Advanced proficiency in Excel/Google Sheets (vlookups, pivot tables, and data manipulation)
Proven ability to assess and comprehend end-to-end process impacts in complex technical environments
Strong communication skills with the ability to explain technical system logic to non-technical stakeholders
1+ year working knowledge of within the healthcare industry (payer or provider)
Bonus points: Prior work experience in Prior Authorizations or Insurance Operations
2+ years of proficiency in SQL, BigQuery, or similar database languages
Experience using project management and communication tools like JIRA, Linear, and Slack
Experience working with large datasets, data verification, and data management
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At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives
Pay Transparency: Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience
Full-time employees are eligible for benefits including: medical, dental, and vision benefits, 11 paid holidays, paid sick time, paid parental leave, 401(k) plan participation, life and disability insurance, and paid wellness time and reimbursements
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