Hi, we're Oscar. We're hiring an Associate, Process Optimization to join our Member Provider Service Optimization team
Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family
About the role: You will work with business and technical stakeholders to solve operational problems, improve internal workflows, and represent service-delivery needs in company-wide projects. You will support the design, optimization, and implementation of processes to guide efficiency, reduce member/provider friction, and support technology modernization. This requires conducting root-cause analysis, documenting requirements, building project plans, analyzing performance metrics, and managing change across multiple projects simultaneously
You will report into the Product Implementation Manager
Work Location: This is a remote position, open to candidates who reside in: Dallas, Texas. You will be fully remote; however, our approach to work may adapt over time. Future models could potentially involve a hybrid presence at the hub office associated with your metro area. #LI-Remote Pay Transparency: The base pay for this role is: $84,240 - $101,565 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses
Responsibilities: Lead the end-to-end management of operational improvements and workflow optimization projects, driving collaboration, seamless adoption and completion
Improve readiness for strategic implementations and technology launches by developing training materials, creating clear communications, and updating internal knowledge management repositories to minimize colleague friction
Partner with business owners to implement scalable procedural countermeasures that eliminate immediate process breaks and replace manual workarounds
Mentor team members and promote colleagues' growth Compliance with all applicable laws and regulations Other duties as assigned Requirements: 3+ years of work experience in Health insurance, Health System, or related field 2+ years of experience with end-to-end project management 2+ years of experience designing and improving workflows and standing up accompanying operating and technical procedures A bachelor's degree or 3+ years commensurate experience Bonus points: Bachelor's degree in Engineering, Business Administration, or other related field Lean Six Sigma Green Belt certification or higher 2+ years of e