About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence
Customer Success Manager-SMB Role summary - We are looking for a customer-driven Customer Success Manager to support Payoneer’s growth in China. This role focuses on driving adoption and engagement of Payoneer’s global payment solutions among SMBs and professional businesses. You will build and manage relationships with key customers, industry influencers, and early adopters to increase product usage, customer value, and market penetration, helping Chinese businesses get paid globally in a fast, secure, and cost-effective way
Location: Shanghai On-site Full-time What you’ll do Oversee and manage existing client relationships and play an active role in developing and building long-term relationships with clients to identify business opportunities, collaboratively develop value propositions that address client needs
Be proactive in strengthening existing relationships and creating new ones, build solid engagements with clients, develop comprehensive solutions to maximize retention, up-selling and cross-selling
Maintain and exceed revenue and upselling targets from our direct business
Maintaining all information of customers’ activity within CRM platform
Build business success stories and case studies
Review and propose process improvement that drive client business and market penetration
Who you are A bachelor’s degree, preferably in business or communications Native Mandarin with high level of English communications 3+ years of account management, business development or other relevant experience 5+ years of experience in selling complex solutions to corporate level clients Expertise in developing client relationships, business cases, financial analyses, analyzing and forecasting the financial impact Ability to see the big picture, understand the key drivers of the business and how they relate to each other to drive profitable growth Strong written and verbal communication skills Data oriented, possesses a high level of attention to detail wi