Payoneer · Kyiv, Ukraine

Customer Success Specialist

🏢 Payoneer📍 Kyiv, Ukraine🕐 Posted 1 day ago
⏱ Full-timeGTM EMEA✅ Direct from employer ATS
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About this role

About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories

By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence

What you’ll do: This role operates in mix between 1-1 with top clients and a 1-to-many, outbound-led model, managing a large customer portfolio through a combination of automation, lifecycle triggers, and targeted commercial engagement

Manage and grow large pool of existing client relationships, building long-term partnerships with top and mid-tail customers to identify emerging business needs and opportunities

Proactively strengthen and expand relationships to maximize retention, cross-sell, and upsell across the portfolio, increasing customer value and revenue through tailored engagement strategies Perform outbound outreach, including cold calls, identify opportunities, activate customers, and drive commercial outcomes Design and execute multi-channel strategies to reach large customer segments at the right moment in their lifecycle, creating and qualifying opportunities effectively

Drive retention, and cross-selling initiatives. Identify business opportunities and define go-to-market strategies, leveraging customer insights and market learnings

Build success stories, case studies, and business reports to showcase impact and support internal and external alignment

Lead educational initiatives, including webinars and workshops, to drive ongoing engagement within the portfolio

Own the end-to-end commercial process, including demos, proposals, negotiations, and closing long-term agreements

What we’re looking for: Bachelor's degree, preferably in business or engineering Fluent in English and Ukrainian 2+ years of account management, sales, business development or other relevant experience Expertise in developing business cases, financial analyses, and modeling, analyzing and forecasting economic and financial impacts Strong written and verbal communication skills Ability to present a business case to key stakeholders High level of organization, focus, and ability to work under pressure Extra Points we need from you: · High-volume- outbound en

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