About Payoneer Founded in 2005, Payoneer is the global financial platform that removes friction from doing business across borders, with a mission to connect the world’s underserved businesses to a rising global economy. We’re a community with over 2,500 colleagues all over the world, working to serve customers, and partners in over 190 countries and territories
By taking the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide and grow with confidence
Role Summary: We’re looking for an Account Engagement Manager (AEM) to support our scaled Customer Success model in the US market. This role is designed to drive proactive, playbook-led engagement across a large portfolio of SMB customers, helping them adopt, grow, and realize value from Payoneer’s fast, flexible, secure, and cost-efficient global payment solutions
The AEM operates within a mass-engagement model, leveraging automation, customer signals, and data insights to deliver timely and relevant outreach. This role focuses on adoption, early-stage growth, retention, and light cross-sell, while identifying high-potential accounts for deeper engagement by Customer Success Managers (CSMs)
Location: Tampa, US | Remote | Full-Time What you’ll do Manage and engage a large portfolio of SMB customers using a scaled, programmatic approach
Drive product adoption and early lifecycle engagement through playbooks, campaigns, and trigger-based outreach
Identify growth opportunities and expansion signals, including cross-sell and increased product usage
Partner closely with CSMs by identifying and qualifying high-potential accounts for transition into high-touch portfolios
Execute data-driven engagement strategies using customer behavior, lifecycle stage, and usage insights
Maintain accurate and up-to-date customer data and engagement tracking in CRM systems
Collaborate with Marketing, Ops, and Product teams to refine messaging, campaigns, and engagement strategies
Support inbound customer needs and respond to key signals with timely, relevant outreach
Contribute to continuous improvement of playbooks, workflows, and scaled engagement strategies
Who you are 2–4 years of experience in Customer Success, Account Management, Business Development, or a similar customer-facing role
Experience managing large customer portfolios in a scaled or tech-touch model
Strong understanding of customer lifecycle, adoption, and retention drivers
Excellent written and verbal commu