The Team + The Role Pendo is building on more than a decade of leadership in improving society’s experience with software. The company is pursuing an ambitious growth journey, with a bold goal to become the essential platform for great software embedded in all software development. This work requires strong operational alignment across the business as Pendo scales from $300MM to $600MM in ARR over the next three years
As Chief of Staff to the Chief Operating Officer, you will serve as the COO’s primary strategic partner and an independent executor across company-wide priorities. You will drive cross-functional alignment, lead high-priority initiatives, and act as a proxy for the COO in key meetings. This role requires operational depth, executive presence, analytical rigor, and the ability to turn complex strategy into clear execution
This role is based in our Raleigh or NYC office
What this looks like day-to-day Strategic execution: Lead high-priority, cross-functional initiatives from conception through completion. Break down complex strategic goals into actionable plans, drive accountability, and ensure progress in a fast-paced environment
Operational oversight: Drive alignment across Sales, Post Sales, Finance, Demand Generation, Product, and Engineering. Identify friction in the business machine from demand capture through revenue recognition, determine root causes, and help drive resolution
Executive proxy: You attend key meetings on behalf of the COO, make informed decisions in the moment, and ensure follow-through on every action item. You represent the COO’s perspective with authority and clarity
Communication and reporting: Own critical communications that connect operational work to company strategy. Support the COO’s portion of Board of Director decks, executive meeting cadences, COO communications to employees, and cascading messages to front-line leaders
Change management: Act as a culture carrier during rapid growth and organizational evolution. Resolve cross-team friction, strengthen alignment, and help teams move through change with clarity and urgency
Office leadership presence: Maintain a regular presence in the Raleigh office, with three days per week as the minimum standard and five days preferred. Use that in-person presence to stay close to executive priorities, build trust across teams, and move critical work forward quickly
Who You Are Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work
You're a builder, not a maintainer
You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive t