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Our mission is to democratize finance for all
An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading
About the team + role Robinhood's Customer Experience team is committed to providing an outstanding customer experience. In your role as an Advanced Services Representative, you will be empowered to help our customers with some of their most complex issues. In particular, your work will focus primarily on options trading and margin related issues experienced by our fast-growing customers. Your job is not only to help our customers with the issues they encounter, but empower them to learn and grow as traders. You will also play a critical role in providing feedback to business partners that help further enhance our product and platform, improving the customer experience
As an Advanced Services Representative, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your mission will be to solve customer issues efficiently and effectively. Self-starters who spot and solve problems thrive at Robinhood, and you'll have a special role as the voice of our customers
Shifts actively recruiting for by most needed: Remote-Overnights In-office Day Shift Remote- Mid Shift This role is based in our Chicago, IL, Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 9-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week
At Robinhood, we believe in the power of in-person work to accelerate progress, spark innovation, and strengthen community. Our office experience is intentional, energizing, and designed to fully support high-performing teams
Applications for this role will be accepted through ongoing. Please connect with your recruiter for more information about this role’s application window
What you’ll do Support key initiatives aimed at improving customer experience metrics (ASAT, QA) by collaborating with cross-functional teams
Identify and analyze customer issues, providing thorough and effective solutions to enhance customer satisfaction
Develop subject matter expertise in areas such as Options and Margin trading to effectively handle and resolve technical customer queries
Utilize customer insights and data analytics to identify trends, escalate findings, and propose customer-ce