Join us in building the future of finance
Our mission is to democratize finance for all
An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading
About the team + role We are building an elite team, applying frontier technologies to the world’s biggest financial problems. We’re looking for bold thinkers. Sharp problem-solvers. Builders who are wired to make an impact. Robinhood isn’t a place for complacency, it’s where ambitious people do the best work of their careers. We’re a high-performing, fast-moving team with ethics at the center of everything we do. Expectations are high, and so are the rewards
The Customer Experience Associate role offers a unique opportunity to build a career in financial services by supporting our users through complex financial topics. As a member of this team, you'll be the company's voice and will use exceptional empathy and product expertise to ensure our users feel understood and valued. Your job is not only to help our customers, but to help us learn as a company from each interaction, so that we can make our customers' experience using our products as seamless as possible
We demonstrate insane customer focus related to a range of needs from simplistic to complex through chat, email, and phone channels. This is an unlicensed role focused on providing high-touch support and guidance on our financial products and platform features
Location & Schedule Location: This role is based in our Denver, CO, and Westlake, TX offices, with in-person attendance expected 5 days per week during the 10-week onboarding period. After onboarding, in-person attendance is expected at least 3 days a week
Shift Details: This position follows a 24/7 service model
What you’ll do Provide an exceptional experience for customers through chat, email, and phone channels, helping them navigate financial topics and platform tools
Drive continuous improvement by identifying and communicating improved ways to serve our users based on real-time feedback and interaction trends
Grow your financial services expertise as you develop deep proficiency in Robinhood’s products and a range of financial concepts
Resolve customer inquiries by exercising independent thought and judgment to find the best solutions in a fast-paced environment
What you bring A passion for supporting customers through various channels an