Employee Applicant Privacy Notice Who we are: Shape a brighter financial future with us
Together with our members, we’re changing the way people think about and interact with personal finance
We’re a next-generation financial services company and national bank using innovative, mobile-first technology to help our millions of members reach their goals. The industry is going through an unprecedented transformation, and we’re at the forefront. We’re proud to come to work every day knowing that what we do has a direct impact on people’s lives, with our core values guiding us every step of the way
Join us to invest in yourself, your career, and the financial world
The Role: The Quality Assurance Analyst works with our Operations Partners to ensure we are in compliance with state and federal laws and regulations, and SoFi's policies and procedures. The QA Analyst serves as a Subject Matter Expert and will proactively support SoFi’s Loan and Banking Operation divisions in its QA function by sharing evaluation results, performance trends and gaps
What You’ll Do: Manage the Quality Assurance Testing (QAT) analysis and process for assigned SoFi Operations business units Maintain forms, documents, and Standard Operating Procedures (SOP’s) Develop and implement a QAT strategy including focus areas; testing methodology, standards, and procedures, and frequency of testing (e.g., random and targeted testing on an as-needed basis) Apply an effective Quality Improvement Strategy (QIS) by identifying, addressing, and/or escalating issues to stakeholders and business unit leaders Deep understanding of processes within the product and recommend appropriate control points to ensure the safety and soundness of functionality Partner with PMO and Engineering on automation and enhancements to processes Assess project risks, identify contingency actions, and develop/manage a risk plan Communicate ongoing project health with key stakeholders and business leadership Monitor and manage staffing levels for QA processes Create detailed reporting for product and process performance and deliver results in the appropriate cadence Establish and maintain an effective Feedback loop with stakeholders and business unit leaders Maintain an awareness of and act in accordance with team goals and business unit policies Support special projects and seek efficiencies within QA processes QA production support when necessary </li