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The role: The Mortgage Loan Processor works directly with individual applicants to review loan applications to ensure that the application is complete and accurate. This requires time and attention to detail. This role ensures the timely and accurate packaging of all loans originated by our Loan Officers using effective communication with multiple parties involved in the loan process
What you’ll do: Provide excellent customer service and drive an overall exceptional customer experience using varying forms of communication Responsible for processing, managing, and acting as the primary contact of a pipeline of refinance and purchase loans to meet closing deadlines and lock expiration periods
Maintain a progressing pipeline of Conventional, FHA and VA loans
Effective and timely communication to both external customers (Clients, 3rd Parties, Vendors) as well as internal customers (Loan Officers, Underwriters, Closers)
Maintain and adapt to the changing mortgage guidelines
Appropriately set borrower expectations for the mortgage process and establish that the processor is the main point of contact until closing
Holds the responsibility to request, gather, and analyze documentation required from the borrowers, internally, and third parties for underwriting approval
Adapt easily to change and provide interdepartmental support
Strive to exceed productivity expectations and standards
Set appropriate expectations and point of contact with realtors and other referral sources
Understand and request documentation requirements for mortgage financing (tax transcripts, paystubs, tax returns, income calculation, etc.)
Must be highly organized and proactive; able to meet deadlines in a fast-paced environment
What you’ll need: 2 years of mortgage processing industry experience required Knowledge of Fannie Mae, Freddie Mac, VA, and FHA guidelines