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The role: Responsible for the design, implementation, maintenance, and operational management of enterprise physical security systems and security technology infrastructure across corporate environments. Serve as a senior leader within the broader Corporate Security organization, responsible for leading day-to-day security technology operations, physical security initiatives, guard force management, and security infrastructure projects while supporting enterprise security strategy and operational resilience
This role combines hands-on technical expertise with operational leadership and strategic program management. The position oversees enterprise security technologies including access control systems, video surveillance platforms, AI-driven analytics, intrusion systems, and integrated physical security infrastructure while partnering cross-functionally with Facilities, IT, Construction, Compliance, Risk, HR, Workplace Services, and executive stakeholders
The ideal candidate is both technically proficient and operationally mature; capable of managing enterprise scale security systems, leading physical security projects, responding to critical incidents, and driving continuous improvement across security operations, technology, investigations, and workplace safety initiatives
What you'll do: Security Technology & Infrastructure Management Administer, configure, maintain, and optimize enterprise access control and video management systems including: Genetec Security Center LenelS2 OnGuard Ambient.ai ExacqVision Entrapass Envoy Configure, troubleshoot, and support: Access control hardware and software Badge readers and credential systems IP video surveillance systems Camera analytics and AI event detection Intercoms, intrusion systems, and integrated security technologies Lead sourcing, evaluation, testing, and implementation of emerging security technologies to improve operational efficiency, threat detection, automation, and incident response capabilities
Perform technical evaluations, proof-of-concept deployments, vendor assessments, and system integration testing for new physical security and AI-driven technologies
Manage enterprise security technology lifecycle planning including upgrades, patching, maintenance coordination, hardware replacement, and vendor support
Partner with IT and cybersecurity teams to ensure compliance with enterprise network security standards and technology governance requirements
Develop and maintain security system architecture documentation, network diagrams, installation standards, and operational workflows
Security Operations Management Oversee daily operational management of enterprise physical security systems and security infrastructure across assigned corporate locations
Manage enterprise guard force operations including: Guard scheduling and staffing coordination Post order development Incident escalation procedures Vendor and contract management Performance oversight and operational compliance Monitor and respond to security incidents, alarms, system alerts, and operational issues while ensuring uptime and reliability of critical security infrastructure
Develop and maintain standard operating procedures (SOPs), response protocols, incident workflows, and operational documentation
Conduct security assessments, operational reviews, and system audits to identify vulnerabilities and recommend mitigation strategies
Support workplace violence prevention, incident response, threat management, and emergency preparedness initiatives
Coordinate escalation and response activities during critical incidents, emergencies, executive events, and elevated threat situations
Conduct and support investigations involving physical security incidents, unauthorized access, theft, policy violations, and operational concerns
Physical Security Installations & Construction Support Serve as technical lead for physical security installations and infrastructure projects including: IP camera deployments Access control installations Low-voltage cable routing and management CAT5/CAT6 cable runs Cable termination and testing Rack and network hardware installation Device commissioning and troubleshooting Conduct field installation work and hands-on technical support including camera mounting, device configuration, system diagnostics, connectivity validation, and physical infrastructure upgrades
Coordinate with network engineering and IT teams to ensure proper VLAN configuration, bandwidth allocation, network segmentation, and integration of physical security systems into enterprise environments
Support corporate construction, expansion, and office buildout projects by: Designing security layouts Reviewing architectural plans Determining camera coverage requirements Coordinating deployment timelines Managing contractor and integrator activities Ensure all installations and deployments align with corporate standards, life safety requirements, operational needs, and security best practices
Crisis Management & Emergency Preparedness Support crisis management, emergency response, and business continuity initiatives from a physical security and operational readiness perspective
Assist with development and execution of emergency procedures including: Active assailant response Evacuation protocols Shelter-in-place procedures Fire/life safety response Severe weather and emergency coordination Participate in tabletop exercises, drills, incident reviews, and operational readiness assessments
Serve as a key operational resource during incidents requiring coordinated security response and executive communication
Cross-Functional Leadership & Vendor Management Partner closely with Facilities, Workplace Services, IT, Legal, Compliance, Risk, HR, Fraud, and executive leadership on physical security initiatives and operational priorities
Maintain strong relationships with integrators, manufacturers, consultants, and technology vendors to ensure optimal system performance and cost-effective deployment strategies
Manage vendor performance, contract execution, project timelines, service delivery, and operational expectations
Support executive-level reporting related to security operations, technology performance, incidents, project status, and risk mitigation initiatives
Train internal teams, guards, and stakeholders on physical security systems, operational procedures, and incident response protocols
Provide technical guidance and operational leadership to security personnel, vendors, contractors, and cross-functional teams
Technical Skills & Functional Expertise Physical Security Information Management (PSIM) Video Management Systems (VMS) Access Control Systems AI-Driven Security Analytics Enterprise Security Operations IP Camera Systems Low-Voltage Infrastructure Networked Security Devices Access Credentialing Incident Response & Investigations Threat Management & Workplace Safety Security Integrations & Automation Vendor & Technology Evaluation Security Infrastructure Project Management Security System Commissioning Cable Termination & Testing Construction Coordination Guard Force Management Emergency Response Coordination Security Operations Center Support Platforms & Technologies Genetec Lenel Ambient.ai Envoy Axis Hanwha Vision Enterprise access control hardware ecosystems Intrusion detection systems IP networking and low-voltage infrastructure Video analytics and AI monitoring platforms Integrated physical security ecosystems What you need: Bachelor’s degree in Security Management, Criminal Justice, Information Technology, Emergency Management, Business Administration, or related field; equivalent experience may be considered
10+ years of experience in corporate physical security, security technology, security operations, low-voltage systems, or related security leadership roles
Demonstrated experience administering, installing and maintaining enterprise access control and video management systems
Hands on experience with physical security installations, infrastructure deployment, and integrated security technologies
Experience managing vendors, contractors, guard force operations, and security technology projects
Strong understanding of: Corporate security operations Security technologies and integrations Incident response Investigations Emergency preparedness Workplace violence prevention Physical security best practices Working knowledge of IP networking, VLANs, low voltage infrastructure, and enterprise technology environments
Strong troubleshooting, analytical, and problem solving skills
Ability to manage multiple projects and operational priorities simultaneously
Strong communication skills with ability to interact effectively across technical teams, operational stakeholders, and executive leadership
High level of professionalism, discretion, and operational judgment
Preferred Qualifications: Industry certifications such as: CPP (Certified Protection Professional) PSP (Physical Security Professional) PCI (Professional Certified Investigator) Security technology certifications Experience in financial services, fintech, corporate enterprise, or highly regulated environments
Experience supporting multi-site or geographically distributed operations
Familiarity with AI enabled monitoring platforms and advanced video analytics
Experience supporting executive protection operations or high-profile corporate events
Background in investigations, threat ass essment, or security operations center environments
Compensation and Benefits The base pay range for this role is listed below. Final base pay offer will be determined based on individual factors such as the candidate’s experience, skills, and location
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi page! SoFi provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion (including religious dress and grooming practices), sex (including pregnancy, childbirth and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military and/or veteran status, or any other basis prohibited by applicable state or federal law
The Company hires the best qualified candidate for the job, without regard to protected characteristics
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records
New York applicants: Notice of Employee Rights SoFi is committed to an inclusive culture. As part of this commitment, SoFi offers reasonable accommodations to candidates with physical or mental disabilities. If you need accommodations to participate in the job application or interview process, please let your recruiter know or email accommodations@sofi.com
Due to insurance coverage issues, we are unable to accommodate remote work from Hawaii or Alaska at this time
Internal Employees If you are a current employee, do not apply here - please navigate to our Internal Job Board in Greenhouse to apply to our open roles