Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone’s reach while doing the most important work of your career
About the team The Global Payments Performance Team identifies payment optimization opportunities for Stripe’s merchants. We serve a critical role both in demonstrating thought leadership on challenging payment topics, and also partnering with our high-potential merchants to set them up for long term success. We want a partnership with Stripe to be a competitive advantage for our customers, large and small, by providing them with best-in-class technology in concert with insightful and specific advice on how to harness this technology to achieve their business goals
What you’ll do The Global Payments Performance team will be responsible for leading data-driven discussions with existing and prospective merchants on optimization strategies across a variety of areas including, card network costs, acceptance, fraud, and cross-border flows to start. You will be instrumental in building our optimisation narratives/tools and delivering on our merchant engagement model. You will also collaborate with Sales, deploying your knowledge to differentiate Stripe to win deals, and partner with our Customer Success organization to ensure that merchants are successful working with Stripe
Responsibilities Lead discussions with existing and prospective merchants, and provide the Sales team with tools and training to lead discussions with merchants and prospects
Serve as both an internal and merchant-facing expert on payment optimisation strategies
Gather and build on Stripe’s wide-ranging payments expertise to create optimisation narratives/tools supported by rigorous analysis
Use existing tools to deploy sophisticated optimization playbooks and analyses across Stripe’s customer portfolio
Synthesise and relay customer feedback and our findings to inform Stripe’s product roadmap
Provide feedback on our tools and playbooks to help continuously improve our self serve offerings Who you are Minimum requirements 10+ years of experience in payments or operations at a leading technology company, or consultancy in the payments industry
Deep expertise in card network costs is required at the acquirer level Deep expertise in interchange and scheme fees at the merchant level Understanding of e-commerce payments, cards based payments processing and optimization strategies Understanding of card network rules and regulations, local payment methods, and the regulatory environment (PSD2/PSD3) A proven ability to build collaborative working relationships with cross-functional teams
The ability to deal effectively with ambiguity and thrive in an unstructured, fast-moving environment
A proven ability to be a self-starter capable of driving business results without significant supervision
Experience presenting directly to merchants Serve as a subject matter expert providing both internal and customer-facing advisory in the payments domain
Develop optimization playbooks and stay updated on industry best practices and Stripe innovations Excellent verbal and written communication skills
Strong data processing, organizational and analytical skills
Preferred qualifications Experience with SQL, dashboard building, modeling, or reporting Experience presenting to senior business leaders