Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career
About the team Support teams at Stripe provide integration guidance and assistance based on a deep understanding of Stripe products. Support specialists interact with both developers and non-technical stakeholders to identify the root cause of payment-blocking issues, answer questions, and advise users on how to get the most out of Stripe infrastructure
Stripe Terminal helps our users extend their online presence to the physical world. The Terminal team's mission is to make it as easy for businesses to accept in-person payments as the Stripe API has done for online payments. With Terminal, businesses can unlock in-person payment use cases that are right for their business model—whether it's creating a superb retail experience, extending their website to a pop-up store, or enabling a mobile point-of-sale at their next event
What you'll do We're building a team of support specialists who will work with the largest and most complex Stripe Terminal users. As a Network Support Specialist, you'll be the subject matter expert on Terminal SDKs, payments hardware and device management, and will collaborate with Stripe Technical Support and Product Support Operations teams
To equip you for this, you'll go through an extensive onboarding that provides foundational understanding in at least one programming environment as you go deeper on Stripe API and product features. Over time, you'll learn the basics of all Stripe supported backend languages as well as client technologies including JavaScript, Android, iOS, and React Native. You'll also solidify your knowledge of SQL and Splunk basics to excel on the job
Responsibilities Build familiarity with the Stripe Terminal product suite, which includes EMVCo-certified card readers, Tap to Pay on iPhone and Android, POS integrations, payment gateway partnerships, and cloud-based device management Troubleshoot issues and advise both SaaS platforms and direct enterprise users on their integrations and connectivity and hardware setup across multiple channels (including email, chat, and live calls) Identify patterns in user issues, craft support materials, and propose improvements to the Terminal Engineering team Take a problem-solving approach to tracking points of friction for users and work cross-functionally to drive step-function improvements in user experience Optimize our int