Who we are About Stripe Stripe is a financial infrastructure platform for businesses. Millions of companies—from the world's largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their revenue, and accelerate new business opportunities. Our mission is to increase the GDP of the internet, and we have a staggering amount of work ahead. That means you have an unprecedented opportunity to put the global economy within everyone's reach while doing the most important work of your career
Stripe was built with simplicity in mind. We strive to deliver frictionless experiences for all of our users, whether they are an Independent Business, Startup, SMB, or Enterprise, and our mission is to provide all Stripe Users with the best support experience possible. Today, Stripe handles over a million support cases per year and processes millions of internal transactions. We're going to achieve excellence by thinking of support in a novel, solution-oriented way, and viewing operations as an integral enabler of all of Stripe's growth
About the team At Stripe, our Mexico City office is a vibrant hub at the forefront of our mission to reshape the financial landscape for businesses worldwide. Our team prioritizes collaboration, innovation, and excellence. As a member of the Mexico City team, you'll be part of a mission-driven community dedicated to enhancing the global economy and increasing the GDP of the internet. We strive for excellence by creating with craft and beauty, while having fun and celebrating our successes together
We cultivate a culture of collaboration, inclusivity, and support where every team member's voice matters. Our commitment shines through as we handle over a million support cases each year, empowering our users not just to solve problems but to achieve their goals
What you'll do Responsibilities Troubleshoot and solve complex problems Analyze our processes and instigate changes to help scale our operations and improve user experience Work closely with other Stripe teams across the globe Gain unique insights into how thousands of businesses on Stripe scale and operate Have an opportunity to learn how Stripe operates from the ground up and make a real impact on the future of the organization Who you are We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement
Minimum requirements You are a recent graduate with less than 12 months of full-time working experience or a 2026 graduate with full-time availability
You have experience in writing SQL queries to query relational databases
You have strong analytical skills to investigate, prioritize, and identify the root cause of issues
You have excellent English communication skills, both written and verbal
You have a user-first mindset and are energized by the challenge of solving difficult problems
You excel in analytical thinking and problem solving
You enjoy learning about technical products and processes. You are an organized self-starter with a passion for finding solutions to our users' challenges
You have a process-oriented mindset and ability to get things done
You enjoy working in an in-office environment with strong cross-team collaboration and support
You are able to prioritize and enjoy working in a quick-moving environment
Preferred qualifications You have experience navigating the nuanced complexity of financial systems and solving large-scale, technical challenges
You have experience identifying and triaging technical issues
You have Python or Scala knowledge