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Our dedication to remote-first work , and strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands
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See yourself at Twilio Join the team as Twilio’s next Business Systems Analyst 2 About the job This position is needed to provide operational and technical Salesforce support to North America and Latin America Sales organizations
The role ensures Salesforce CPQ, OLM, and multiple Salesforce instances run efficiently, supporting business processes with high process integrity and stability
This role requires to work on NAMER shift(8:30PM - 6:30AM IST) Responsibilities In this role, you’ll: Manage Salesforce user setup, roles, profiles, permissions, and security settings
Oversee Salesforce case management, ensuring SLAs and response times are met
Maintain page layouts, workflows, validation rules, and approval processes
Serve as the escalation point for advanced Salesforce user requests
Troubleshoot and resolve CPQ and multi-instance Salesforce issues
Configure and maintain Salesforce CPQ (catalogs, pricing, discounting, approvals)
Support OLM processes including orders, renewals, cancellations, and billing triggers
Ensure synchronization of Salesforce data with ERP/Billing systems
Collaborate with Sales Ops, Finance, IT, and Product teams
Recommend process automation and continuous improvement
Support UAT, deployments, and develop user training materials
Qualifications Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just