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See yourself at Twilio Join the team as Twilio’s next Senior Network Engineer
About the job This position is needed to help build, operate, and maintain the global corporate network infrastructure, VPN, ZTNA, and connectivity to our cloud-based systems. As part of the Identity and Network Trust team, you will monitor network performance to proactively respond to incidents. You will need to possess the technical knowledge to troubleshoot and perform root cause analysis for escalated connectivity issues. You also will collaborate with the security team and other engineering teams to develop a secured global network infrastructure
Responsibilities Build, operate and support the global Twilio IT network infrastructure
Keep track of network assets, including network hardware and software
Monitor the network performance, availability, utilization, throughput and latency, providing measurable metrics to the IT leadership team
Work closely with stakeholder teams to determine current and future network needs
Prioritize projects and work based on business priorities using the Scale Agile Framework (SAFe)
Develop methods and tools to be used to test and implement new LAN/WAN systems
Analyze the current network structure and collaborate on how to make the network more efficient, scalable and sustainable
Formulate strategies to maintain and upgrade network systems efficiently
Respond to incidents, engage in network troubleshooting activities to determine root cause and resolve network issues
Create and maintain documentation for network des