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See yourself at Twilio Join the team as our next Senior Business Systems Analyst, Top of Funnel About the job This position is needed to build extraordinary tools and solutions for our rapidly growing Go-To-Market teams. The GTM Systems Operations is crucial for the success and scalability of our Go-to-Market efforts. We are the drivers of the system, process, and data improvements that unlock new possibilities across the Sales, Revenue Operations and GTM organization. The Sr. BSA, Top of Funnel, will work within the Sales Automation team to support, build and maintain solutions for the Top of the Funnel value stream
Responsibilities In this role, you’ll: Collaborate with product owners, builders, and program managers to architect and manage solutions within Salesforce as well as adjacent technologies Develop and maintain a holistic view of CRM-based processes and user personas to ensure your projects are compatible with upstream and downstream systems and processes In partnership with the product owner and Technical Lead, Own projects end to end to improve the way our Go-To-Market and internal teams leverage Salesforce, Salesloft, DataCloud and ETL tools
Translate business requirements into technical solutions and balance project timelines from a diverse group of stakeholders with varying priorities and levels of technical acumen
Engage in requirement gathering and stakeholder management for the prioritized work
Partner with 3rd party vendors to implement new out of the box features and design custom solutions