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See yourself at Twilio Join the team as Twilio’s next Systems Support & Data Operations Administrator – India About the job This role is the backbone of our Global Sales organizations, providing a blend of technical Salesforce administration and high-level data stewardship. You will ensure that Salesforce CPQ, OLM, and multiple Salesforce instances run with high process integrity while simultaneously managing the data quality and firmographic insights that drive our Sales organization forward
Responsibilities In this role, you’ll: Salesforce Administration: Manage user setup, roles, profiles, permissions, and security settings. Serve as the escalation point for advanced user requests and troubleshoot complex and multi-instance issues.Ensure Compliance with security and access governance policies.Monitor system usage and adoption to recommend improvements
System Maintenance: Maintain page layouts, workflows, validation rules, and approval processes. Configure and maintain Salesforce support processes
Data Stewardship: Perform data audits and investigations across systems to enhance firmographic information. Fix data issues following standard operating procedures and data policies
Operational Excellence: Monitor and Manage Salesforce case queues to meet SLAs. Oversee the synchronization of Salesforce data with ERP/Billing systems to ensure seamless order-to-cash cycles
Strategy & Documentation: Provide documentation for implementation changes to data quality standards. Document data