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See yourself at Twilio Join the team as Twilio’s next Billing Operations Analyst
About the job This position is needed to be part of the Billing Operations team
Twilio is looking for a talented and results driven person who is passionate about work, savvy about billing and pricing from the business view and who lives the Twilio Magic
They also have: Outstanding communication skills, both written and verbal, and ability to advocate for a position while maintaining a collaborative, and open-minded approach. You should be someone who is a champion of streamlining processes and sees projects through to completion. We are looking for someone who enjoys and thrives in a fast-paced environment, with zealous attention to detail, good judgment, and is dedicated to providing excellent customer service
Responsibilities In this role, you’ll: Maintaining Revenue Team external customer email, responding to customer and other external queries in a timely manner and onboard customers to Twilio’s internal billing system and Financial ERP system, Gather and format large raw data sets to assist with customer billing reporting and queries
Participating in month end close, including: Managing and tracking recurring billing and managing approvals, tracking and application of customer credits. Analysis of revenue related balance sheet accounts, Ad hoc customer financial reporting
Assisting and participating in the development and implementation of financial controls and process surrounding revenue and invoicing, Onboard customers to Twilio’s internal billing system and Fina