Yotpo is leading the next era of trust and loyalty in eCommerce. With AI-powered Reviews and Loyalty solutions, we help brands turn browsers into customers and customers into advocates. Through deep integrations across the eCommerce ecosystem and the trust of over 30,000 global brands, Yotpo delivers seamless omnichannel experiences that increase conversion, strengthen customer relationships, and drive profitable, long-term growth
We’re looking for a strategic and experienced Customer Success Manager to join our Upmarket team and lead relationships with some of the world’s most recognized eCommerce brands. In this role, you’ll act as a trusted advisor—owning relationships end-to-end, driving measurable business outcomes, and ensuring customers achieve success and growth across Yotpo’s platform
Own customer relationships post-onboarding through renewal, developing success plans that align with business goals and measurable outcomes Deliver a true consultant perspective in every interaction—creating tailored strategies based on each customer’s goals, challenges, and opportunities Partner closely with Account Managers to drive retention, expansion, and accurate revenue forecasting Proactively track adoption and performance metrics, managing risk through regular engagement and leading resolution strategies when challenges arise
Lead strategic QBRs and executive-level conversations that align Yotpo’s roadmap to customer objectives
Build and maintain strong, multi-threaded relationships with stakeholders across enterprise organizations, from day-to-day operators to C-suite executives
Collaborate cross-functionally across global teams with Product, Sales, Marketing, and R&D to deliver a seamless, high-impact customer experience
Independently pilots client escalations, framing issues constructively, and aligning stakeholders on resolution paths
Advocate for customer needs internally, influencing product innovation and roadmap priorities. Ability to translate complex customer needs into actionable solutions for our product and engineering teams
Develop and maintain a deep understanding of Yotpo’s products and the broader marketing landscape, staying ahead of industry trends and best practices
About You: 5-7 years of CS or Account Management experience required (ideally from a MarTech company) A strategic advisor skilled in managing complex customer relationships and engaging C-suite leaders
Analytical and data-driven, using insights to measure performance and demonstrate business impact
Commercially savvy, with a strong understanding of renewal, retention, and expansion levers
Collaborative and effective at aligning cross-functional teams toward shared goals
An exceptional communicator and storyteller with strong pr