About Zscaler Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise , we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location
Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate —we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession , collaboration, ownership, and accountability
We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity
Role We are looking for a Sr. Staff Software Engineer to join our Service Platform Automation team. This role offers flexibility to work a hybrid schedule (three days a week onsite) in San Jose, CA, reporting to the VP of Engineering. In this high-ownership position, you will build and operate the orchestration and reliability automation that manages ZIA’s fleet lifecycle at massive scale. You will initially focus on leading the architectural transformation of legacy scripts into a safe, deterministic, Temporal-based orchestration platform to achieve "one-touch" provisioning. As you scale the platform, you will expand the team’s mission into AI SRE practices, applying software engineering to identify and solve systemic inefficiencies and build self-healing capabilities across our global fleet
What you’ll do (Role Expectations) Drive the migration from legacy scripts to a Temporal-based platform, engineering replay-safe workflows with built-in retries, idempotency, and safe rollback designs for one-touch fleet operations Identify and solve systemic inefficiencies across our global fleet, engineering technical solutions needed to make our operations more autonomous Build systems that leverage LLMs and ML for intelligent triage, global signal cor